General Terms and Conditions

Consumers have the right to cancel a contract for non-personalized goods within fourteen days without providing a reason. The cancellation period is fourteen days from the day you or a third party named by you (who is not the carrier) takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Mergaux SARL-S, 8, avenue Marie-Thérèse, L-2132 Luxembourg, Luxembourg. Email: contact@mergaux.net of your decision to withdraw from this contract through a clear declaration (e.g., a letter sent by post or an email). You may use the enclosed sample cancellation form, but this is not mandatory. You will bear the direct costs of returning the goods.

To comply with the cancellation period, it is sufficient for you to send the notification of your right of cancellation before the expiry of the cancellation period.

1. Return Process for Entrepreneurs:

   Entrepreneurs can return unused/unworn goods within 4 weeks, in the original packaging, along with their full name, order number, and whether they want an exchange or a refund.

2. Refund Policy:

   • Only the value of the goods will be refunded.

3. Shipping Costs:

   • Return shipping costs are the customer's responsibility. Unstamped returns cannot be accepted.

4. Contact Before Returns:

   • Customers are requested to contact us via email before returning the goods.

5. Processing Returns:

   • After we receive your return, it usually takes a maximum of 7-10 working days to check and process it. Depending on your chosen payment method, a refund may take a few more days.

6. Condition for Refund:

   • To receive a full refund on eligible returns, all items must be unworn/unused and in the same condition you received them. If an item is returned damaged, worn, or in an unsuitable condition, we will not be able to issue a refund. All items are inspected upon return. Additionally, if the equipment has not been cleaned according to the provided maintenance conditions, no return or refund will be possible. All items are inspected upon return.

7. Returns of Defective or Incorrect Items:

   • We will organize the return of defective or incorrectly delivered items if necessary, and the costs for this will be covered by us. Refunds will occur after receipt of the goods.

8. Investigation Process:

   • Once an investigation/claim procedure has been initiated with a courier, we cannot issue a refund or replacement until the courier has reviewed and closed the case. We appreciate your understanding and patience in such cases.

9. Fees for Returns from Outside the EU:

   • For items delivered from outside the European Union (EU) and Switzerland, we incur charges from couriers. Therefore, a processing fee of 20% of the value of the goods or a minimum of €20 will be charged and deducted from the refund amount. Please contact us beforehand so we can find another satisfactory solution if necessary.

10. Damaged Returns:

    • If goods are returned damaged, without original packaging, or if they are not returned immediately after receipt/withdrawal, a fee of 10% of the sales price or higher may be charged.

11. Personalized Machines:

    • Personalized machines will be delivered in the condition described on our website and cannot be returned or exchanged.

12. Returns of Powder-Coated Products:

    • Please note that our kettlebells and powder-coated/painted products are exempt from exchanges, refunds, or replacements due to cosmetic damage from surface impact. Impact with a hard surface may cause cosmetic damage, which is not covered under warranty; the warranty covers structural damage only. Please use soft surfaces when training with these products.

    • With kettlebells, dumbbells, and specialty bars, some loosening of the inside filling may occur with rough usage. This is a common issue across manufacturers and is exempt from warranty.